Frequently Asked Questions
Everything you need to know about buying and selling luxury items.
How do you guarantee the authenticity of items?
Every item undergoes a rigorous multi-point inspection by our team of in-house experts. We utilize advanced technology and years of expertise to verify the authenticity of every handbag, watch, and piece of jewelry before it is listed.
What is the return policy for luxury goods?
We offer a 7-day return policy for all items purchased online. The item must be in its original condition with the security tag attached to be eligible for a full refund.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on customs processing.
Can I sell my items directly to you?
Yes, you can receive an instant quote for your luxury items through our website. Once your item is received and inspected, we offer payment via bank transfer, check, or site credit.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Affirm for monthly financing. We also offer a trade-in program where you can apply the value of your old luxury items toward a new purchase.
What condition are the items in?
Each item is assigned a condition grade ranging from 'Fair' to 'Pristine'. Detailed descriptions and high-resolution photos highlighting any wear are provided on every product page to ensure full transparency.